12.10.2023 09:09
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Dingens
Name: Rolf Wagels
28.03.2012
Posts: 768
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Individual text for order status: Emails always sent but not always to the customer
Hey
I have two issues with Individual text for order status:
1) When I change the status in the order list, and don't check the box to send this update to the customer, the customer sometimes still gets the update. Since I use the status also for internal issues like waiting list etc. this isn't helpful, also the check box should prevent this if not checked.
2) When I change the status to paid and want to inform the customer that the order is now paid, this email is sent to me instead of the customer.
This is a bug, I guess, but I have no idea how to fix it.
Thanks
Rolf
Last change: 12.10.2023 09:37
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14.10.2023 10:35
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 26473
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Aw: Individual text for order status: Emails always sent but not always to the customer
Addon changes email text.
The addon does not send email.
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There are no such errors in the store.
Check again - the problem is not clear (sometimes)
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14.10.2023 19:15
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Dingens
Name: Rolf Wagels
28.03.2012
Posts: 768
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Aw: Individual text for order status: Emails always sent but not always to the customer
Okay, I see that the plug in doesn’t send mails.
But why do I get the email when the status is changed to paid?
And how do customers get mails even if the checkbox in the product list isn’t checked?
Thanks
Rolf
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14.10.2023 19:50
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 26473
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Aw: Individual text for order status: Emails always sent but not always to the customer
my test (You website )
1. change status
Notify customer?: No
Email not sended
2. change status
Notify customer?: Yes
Email sended
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I don't see any errors on your site.
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15.10.2023 21:18
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Dingens
Name: Rolf Wagels
28.03.2012
Posts: 768
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Aw: Individual text for order status: Emails always sent but not always to the customer
hey
Problem doesn't always appear, I can't find a constellation though.
Let's start with the "Oder status changed to paid" problem.
How did I get this email?
It has the email of the customer, but I still received the email?
Do I get a blind copy? Why not all the time?
Thanks
Rolf
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15.10.2023 21:32
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 26473
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Aw: Individual text for order status: Emails always sent but not always to the customer
After paid, cancel... (payment system) -> send email client and admin
After paid, cancel... (administrator) -> send email client
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15.10.2023 23:42
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Dingens
Name: Rolf Wagels
28.03.2012
Posts: 768
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Aw: Individual text for order status: Emails always sent but not always to the customer
Thanks.
Nothing was cancelled. Order always changed from „open“ to „paid“. Advanced payment chosen at Checkout, order is open. When I see the money in my account, I manually change to paid in the order list.
Thanks
Rolf
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