Abandoned cart error

18.07.2024 16:39
#1
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Abandoned cart error

If a user abandons a purchase at checkout and then comes back later and tries again they get this error

Duplicate entry '0' for key 'ds9ya_jshopping_users.user_id'

Is there a solution to this?


Joomla: 5.1.12
JoomShopping: 5.5.0
PHP: 8.2
MySQL: 8
Website Url: https://redcapetheatre.co.uk/test-shop
 
18.07.2024 17:13
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
Quote
Aw: Abandoned cart error

plugin / addon installed?

 
18.07.2024 17:57
#3
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Aw: Abandoned cart error

Yes...

JoomShopping Addon Userregistration

Sagepay

 
19.07.2024 08:23
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
Quote
Aw: Abandoned cart error

After test (your website) => SMTP Error: Could not authenticate.

 
19.07.2024 13:30
#5
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Aw: Abandoned cart error

Are you suggesting an mail server is not authenticating and address?

 
19.07.2024 14:38
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
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Aw: Abandoned cart error

Problem in your Joomla Configuration.

 
19.07.2024 17:06
#7
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
Quote
Aw: Abandoned cart error

Install
Guest user Registration 2.0.2 (JoomShopping 5.0.0+)

 
11.09.2024 13:21
#8
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Aw: Abandoned cart error

I have installed the guest user extension. I am getting errors even as a 'new user'

 
11.09.2024 14:29
#9
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
Quote
Aw: Abandoned cart error

Error?


Последнее изменение: 11.09.2024 14:31
 
12.09.2024 11:45
#10
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Aw: Abandoned cart error

Duplicate entry '0' for key 'ds9ya_jshopping_users.user_id'

I can fix this by going into the database and manually removing the offending error. But that isn't going to be practical going forward.

 
12.09.2024 12:25
#11
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
Quote
Aw: Abandoned cart error

If you deleted the entry, the error occurs again?

 
12.09.2024 12:33
#12
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Aw: Abandoned cart error

Not on that visit, but it will on subsequent visits

 
12.09.2024 12:34
#13
Donethat
Joomshopping forum user no avatar
Name: Crispin
08.02.2012
Сообщения: 16
Quote
Aw: Abandoned cart error

Just had my client, who was testing it, get the same error.

 
12.09.2024 17:02
#14
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 26438
Quote
Aw: Abandoned cart error

Install
Guest user Registration 2.0.2 (JoomShopping 5.0.0+)

(it was not loaded correctly)

 


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